Arapahoe County Sheriff
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Workforce Specialist - Case Manager (Temporary)
at Arapahoe County Sheriff
The Workforce Specialist/Case Manager is responsible for providing quality services to job seeking customers in an American Job Center environment, which may include but is not limited to the provision of one-on-one, virtual and over the phone employment services, workshop facilitation, job search navigation, the provision of assessments, career guidance, and labor market information.
NOTE: This position is posted as "Continuous" and may be removed at any time.
The following duty statements are illustrative of the essential functions of the job and do not include other non essential or marginal duties that may be required. The County reserves the right to modify or change the duties or essential functions of the job at any time.
- 100 % direct contact with various type of job seeking customers, with a focus of ascertaining their needs for suitable enrollment possibilities, and navigating them to appropriate staff and/or appropriate training and resources.
- Establish and maintain a case management relationship with customers to provide ongoing follow up and support.
- Manage a customer caseload of individuals who meet the requirements of various programs including: the Workforce Innovation and Opportunity Act (WIOA-Adult, WIOA- Dislocated Worker, WIOA-Youth) and/or the Trade Adjustment Assistance (TAA) Program
- Responsible for all aspect case file management, including timely and accurate data entry such as services provided, confidential case notes, monthly follow up and performance measures documented into the Connecting Colorado database to ensure compliance with Federal, State, and Local policies.
- As directed, facilitate programmatic Info/Intake sessions to potential customers in a group setting, as well as one/one as needed. Answer customer questions regarding programmatic eligibility and suitability for the program.
- Facilitate an Initial, and Comprehensive Assessment, and create an Individual Employment Plan/ Individual Service Strategy (ISS) with customer input, to address remediation of job-related barriers and/or deficiencies and identify necessary skills to promote success in the program.
- Utilize current tools and resources to facilitate customer interest and continuation in work related activities and programs. Carry out one-on-one job counseling and job coaching relative to targeted occupations and career pathways and recommend programs and certifications relevant to job seekers interests and skills.
- Provide and maintain excellent customer service to internal and external customers. Collaborate with State partners, schools/training institutes and the customer to create a Vocational Training Plan/Training Request Packet according to WIOA/TAA rules and regulations.
- Coordinate and generate supportive services for customers as available and necessary to assist them in maintaining their classroom or on the job training. Provide additional services as needed to help promote customer success.
- Maintain continuous communication and collaborative activities with Business and Economic Development Representatives to set up OJT or Apprenticeship opportunities. Refer customers to in-house hiring events, job/career fairs.
- Utilize proper tracking tools to ensure monthly contacts and appropriate provision of services with customers.
- Maintain knowledge and awareness of current policies; Colorado Department of Labor (CDLE) Program Guidance Letters (PGLs); and Training Employment Guidance Letters (TEGLs) that affect Workforce Development and provision of WIOA/TAA services;
- Demonstrate efficient computer skills (MS Word, Excel, Power Point and data inquiries from data base such as Connecting Colorado, Job Link, and CUB Line etc.)
- Provide back-up support for specific tasks, projects, and program services as needed.
- Provide coverage to other team and/or department as needed within the resource center.
- May require working at other A/D Works remote locations and offsite locations.
- May perform follow up activities once a participant has exited from the program.
- Performs other duties as assigned.
SKILLS AND ABILITIES:
- Case Management experience within the American Job Center environment
- Knowledge of basic eligibility requirements of Workforce Center programs, benefits and pertinent information to job seekers.
- Knowledge of Connecting Colorado, the WIOA/TAA program are highly desirable.
- Prefer a proficient level knowledge of the internet, other applications, and solid working knowledge of Microsoft Suites, intermediate knowledge of Word, Excel and Connecting Colorado; web based expertise to include search engines, social media applications, agency software, and others in assisting employers.
- Able to perform data entry (numeric and case notes - narrative entry) accurately and timely.
- Ability to multi task and proven time management
- Demonstrates professionalism and exceptional customer service when working with A/D Works customers.
- Service First
- Excellent Quality
- Responsive Government
- Visionary Thinking
- Caring Leadership
- Effective Communication
- Fiscal Responsibility
- Respect for Others
EDUCATION AND EXPERIENCE:
- B.A. or B.S. Degree in Social Work, Psychology, Sociology, Counseling, Human Services or closely related field
- AA, or two year certificate AND Two (2) years of experience working with economically, culturally or socially disadvantaged clients in the context of job counseling, vocational education, vocational or pre-employment assessment, Workforce Development, vocational rehabilitation or related field.
- High School Diploma or GED equivalent AND four (4) years of experience working with economically, culturally or socially disadvantaged clients in the context of job counseling, vocational education, vocational or pre-employment assessment, Workforce Development, vocational rehabilitation or related field.
PRE-EMPLOYMENT ADDITIONAL REQUIREMENTS:
- Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
- Supplemental Information
- Work is generally confined to a standard office environment.
The following are some of the physical demands commonly associated with this position.
- No unusual physical demands are associated with this position.
- Spends 50% of the time sitting and 50% of the time either standing or walking.
- Occasionally lifts, carries, pulls or pushes up to 20 lbs.
- Uses cart, dolly, or other equipment to carry in excess of 25 lbs.
- Occasionally stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
- Verbal and auditory capacity enabling interpersonal communication through automated devices, such as telephones, radios, etc.
- Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
- Visual capacity enabling constant use of computer or other work related equipment.
Occasionally: Activity exists less than 1/3 of the time.
Frequently: Activity exists between 1/3 and 2/3 of the time.
Constantly: Activity exists more than 2/3 of the time.
Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.