Arizona Health Care Cost Containment System (AHCCCS)

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at Arizona Health Care Cost Containment System (AHCCCS)

Posted: 5/28/2020
Job Reference #: 55208
Keywords: health

Job Description

PHOENIX 47,476.00-51,000.00

Arizona Health Care Cost Containment System

Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Teamwork

Lead Encounter Technical Liaison


First Resume Review: 04/09/2020

This position will remain open until filled.

Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid Agency, is driven by the passion to deliver comprehensive and cost effective health care to Arizonans in need. AHCCCS is nationally acclaimed as a model for other Medicaid programs and recipient of multiple awards for excellence in workplace effectiveness and flexibility.

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service. Visit our careers page to learn more about AHCCCS. Use your skills to benefit others; join the AHCCCS Team!


The Division of Health Care Management (DHCM) is looking for a highly motivated individual to join our team as a Lead Encounter Technical Liaison. This position will serve as the encounter subject matter expert for AHCCCS Divisions/Departments/Units and the Team Lead of the 4 Encounter Technical Assistants positions for the AHCCCS Contractors. Major duties and responsibilities include but are not limited to:

* Lead the Encounter Team by providing direction of currently policy/processes; developing and facilitating of encounter related training workshops for external and internal stakeholders.

* Monitor encounter submission identifying trends, potential risk, areas on non-compliance and provide detailed analysis following the system cycles. Include the review of Contractors contract deliverables.

* Recommend changes as to workability and efficiency of Contractor encounter data reporting practices and procedures. Conduct follow-up and evaluation of recommendations and advise management on possible courses of action.

* Manage the creation of Encounter Technical Documents, Desktops ensuring accuracy and timely publication

* Provide technical assistance to the Contractors on encounter data submission and error correction. Respond to technical inquiries from internal and external customers

* Participate in internal quality reviews of encounter staff work outcomes. Champion department’s LEAN initiatives.

* Participate in Contractor Operational Reviews. Participate in the preparation of Contractor Encounter meetings (Quarterly, Ad Hoc).


* Data processing principles, concepts and current practices within AHCCCS and the Contractors.

* Thorough knowledge of computerized Prepaid Medicaid Management Information System (PMMIS) and the Transaction Insight Portal.

* Versed in ICD-9, ICD-10, CPT/HCPCS coding and National Drug Codes.

* Professional standards, methods, forms and procedures for the reporting of medical claims/encounter information.

* Problem solving as it relates to position.

* Analyze complex problems and draw logical conclusions based in information from several sources, including plan surveys, and discussions with technical personnel.

* Interpret and understand documented medical information of a more complex nature.


* Three years responsible administrative experience or a Bachelor’s degree in business, health administration or related field and two years responsible administrative experience in any or all of the following areas: claims processing, encounters and health care operations.

* At least one year experience working in a managed care environment;


At AHCCCS, we promote the importance of work/life balance by offering workplace flexibility and a variety of learning and career development opportunities. Among the many benefits of a career with the State of Arizona, there are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits and participation in the Arizona State Retirement Plan. Click here to learn more about benefits.


Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 417-4678. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. AHCCCS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

Click the APPLY NOW button to submit your application.

For technical assistance, email or call 602-542-4700.

Application Instructions

Please apply for this position by following the link provided below. A new window will open on your screen and you will be directed to the Arizona Health Care Cost Containment System (AHCCCS) employment website.