Arizona's Children Association

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Behavioral Health Scheduler

at Arizona's Children Association

Posted: 3/20/2019
Job Status: Full Time
Job Reference #: 1895
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Job Description

Do you have a passion for working with children and their families? Are you looking for a career with a flexible schedule at one of the oldest and largest non-profit organizations in the state of Arizona? For over a century, Arizona's Children Association mission has been protecting children, empowering youth, and strengthening families. When working here, you will be surrounded by highly talented and dedicated individuals.

 

 

Arizona's Children Association offers a flexible schedule with generous time off, medical, dental and vision benefits! Our Gilbert office is in a great location and easily accessible to the interstate.

 

 

Essential Duties:

 

The Behavioral Health Scheduler is responsible for all aspects of the scheduling processes for the respective outpatient program, including gathering data, assisting in reducing client appointment no-shows and cancellations.

 
     
  • Responds to potential clients who are referred directly by phone or walk-in.
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  • Obtains the schedules from clinicians, case managers, and any other staff as determined by the supervisor and enters standing appointments, and manages all aspects of their calendars.
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  • Works with clinicians and other staff and/or directly with clients to schedule follow-up appointments when clients end a therapy session.
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  • Serves as backup for Client Services Representative, Triage Specialist, and Medical Assistant when needed.
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  • Contacts families that no-show and does other outreach to fill staff’s calendars. 
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  • Schedules clients into open slots in scheduler.
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  • Schedules rooms or space if needed.
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  • Schedules transportation if needed.
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  • Calls in advance to confirm scheduled appointments with clients; reschedules if necessary.
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  • Maintains client caseload of each staff and quickly back fills open slot. 
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  • Contact client no-shows regarding reason for no-show and confirm continuation of therapy.
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  • Completes and tracks Notice of Action (NOA) and closures.
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  • Collaborates with IT both internally and at the RBHA/contract agency as necessary.
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Required Competencies:

 
     
  • Competency and knowledge in administrative tasks.
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  • Knowledge of Information Technology systems utilized by outpatient services program.
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  • Ability to deal professionally with all types of people and maintain a pleasant disposition.
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  • Strong written, oral and interpersonal communication skills.
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  • Must have good organizational skills, and have ability to prioritize, handle and complete multiple tasks within specified time frames.
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  • Must be able to work in a diverse, multi-cultural environment and be sensitive to the service population’s cultural and socioeconomic characteristics.
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  • Must have ability to maintain confidentiality; and consistently exercises discretion and judgment.
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Minimum Qualifications:

 
     
  • Must be 21 years of age (licensing requirement).
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  • High school diploma or equivalent required bachelor’s level preferred.
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  • Minimum 1 year experience working in the customer service field.
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  • Minimum 1 year experience in behavioral health and able to qualify as a BHT or BHPP. 
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  • Possess a valid Arizona driver’s license and be insurable under the agency’s automobile policy.
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  • Must be computer literate with knowledge of Outlook and Microsoft Office software (i.e. Word, Excel) and the ability to learn other programs.
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  • Bilingual in English and Spanish required (with confirmation of proficiency at level established by contract requirements). 
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  • Must be able to work flexible schedule.
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  • Must be able to provide DPS fingerprint clearance.
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  • Must be able to meet training and agency compliance requirements for the position.
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AzCA is an EEO/Veterans/Disabled/LGBTQ employer

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!