Centura Health

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Patient Experience Program Manager

at Centura Health

Job Description

Welcome to Centura Health

Welcome to the largest health ecosystem in Colorado and western Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options, possibilities and values that guide exceptional care. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams, overflowing community and the wholeness of mind, body and spirit that is Centura Health.

Flourishing Begins Here

You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills - but your commitment to a greater cause is something we value even more.

Job Summary

Promotes patient and family centered care by collaborating with entity key stakeholders, hospital administration, and Quality leadership. Oversees patient and customer service focus for the hospital, creating a supporting and healing environment for the patient and their families. Identifies organizational opportunities for delivering a superior patient experience based on customer feedback, proactive consultation, satisfaction results, and analysis of complaints and grievances. Serves as the entity champion for HCAHPs initiatives.

What You Bring/Job Requirements

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following

Minimum Experience Requirements

3 years of related experience in hospitality or public relations Alternate dispute resolution training and/or mediation training or certification and/or conflict resolution training preferred Medical Terminology knowledge preferred Previous hospital patient representative experience preferred Previous leadership experience preferred Strong communication and presentation skills Knowledge of healthcare operations and regulations

Education Requirement

Bachelors or equivalent experience

Your Connected Community

When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health's connected ecosystem has its own unique history, story and personality.

Bob Wilson Memorial Grant Hospital is a 26-bed facility serving the community since 1951 with a comprehensive range of inpatient and outpatient services including: Case management, CT Scan, Diabetic Education, Dietary Consult, EEG/EKG, Emergency Care, Laboratory, Magnetic Resonance Imaging, Mammography, Nuclear Medicine, Obstetrics (prenatal, postpartum, delivery), Primary and Specialty Clinic, Physical Therapy, Radiology, Respiratory Therapy, Surgery, swing beds and ultrasound.

#LI-CENTURA

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!