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Pharmacy Operations Supervisor
at CVS Health
CVS Health is looking for a Pharmacy Operations Supervisor to join our Pharmacist Triage Team in the Monroeville Specialty Pharmacy location! The Supervisor will be responsible for the oversight of 20-25 Pharmacy Service Representatives (PSRs) who field internal and external pharmacist inquiries, routing accordingly if of a clinical nature and providing education to frontline staff when appropriate.
Critical responsibilities include participation in the hiring process, schedule preparation, and workflow management. The Supervisor may work extended hours as business needs require. Additionally, the Pharmacy Operations Supervisor ensures adherence to standard operating procedures, performs timely and consistent performance monitoring and coaching, and regularly tracks and evaluates team metrics for trend identification.
- 1+ year(s) of leadership or supervisory experience
- Proficient computer skills with Microsoft Office and Windows working knowledge
- Knowledge of Specialty Pharmacy
- Prior call center experience
- Bachelor's Degree
- High School diploma or equivalent
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.