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Patient Financial Counselor - Research Institute

at HonorHealth

Posted: 10/9/2019
Job Status: Full Time
Job Reference #: 2019-22557

Job Description

  • Job LocationUS-AZ-SCOTTSDALE
    Requisition ID
    01 - Days
    HHRI Oncolgy Clincl Trial
    Shea Medical Center
    Position Type
    Regular Full-Time
    Physical Work Location and New Employee Orientation Location : Address
    10510 N. 92nd St
    Work Hours
    M-Th 7am to 4:00 pm, Friday 7 am to 1 pm
  • Overview

    HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality. HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

    HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth. The health system's vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.


    High School Diploma or GED Required

    1 year year related. Required


    Job Summary
    Under moderate supervision, obtains complex financial information regarding patients from various sources, notifies insurance companies and assists with obtaining insurance authorizations. Handles and tracks payments, special package plan agreements, financial assistance paperwork, ability to obtain Medicaid applications, alternative financing, and verifies coverage from other third party payers in a variety of hospital settings. Utilizes effective collection activities to secure payment for balances on inpatient and outpatient accounts. Assists Supervisor with the monitoring of patient financial issues and audits registrations regulatory forms for accuracy daily or by shift. Accurately updates financial and demographic information into the Star Navigator Registration system. The Patient Financial Counselor works in partnership with staff members and other departments as needed to pro-actively identify and provide for the customers' needs.
    • Addresses complex financial issues; explains the financial policies. Pre-screens all financial information obtained from verification programs to determine patient’s point of service amounts due. Assists with the completion of the financial assistance documents, and assists with the application process for Medicaid coverage
    • Performs daily follow-up on unverified and pending accounts; initiates contact with the patient/family regarding possible resolutions on account issues, to include personal visits, telephone contact, and written correspondence. Works with the DES office or vendor to assist in fulfilling the AHCCCS application. Makes sure that all regulatory forms are completed and signed, in a timely fashion
    • Obtains/encodes information into the patient registration system of all pertinent demographic and financial information. Reviews insurance verification and or eligibility for compliance on all accounts and verifies and obtains benefits for those accounts not previously done.
    • Determines cost estimates, calculates patient charges and reviews insurance eligibility notices, collects co-payments, package plan agreements, deposits towards liability, and past due amounts.
    • Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Maintains proficient level of knowledge regarding current federal regulations including but not limited to: DNV requirements, EMTALA provisions, HIPAA, and reimbursement criteria. Maintains required accuracy levels as designated by the Business Office Director. Must keep current with proficiency requirements via the Healthstream system.
    • Keeps management abreast of all unique situations and problem accounts while identifying opportunities to improve work processes.
    • Demonstrates skills necessary to work in an area other than primary responsibility, collaborating with the multi-disciplinary health care team to facilitate and ensure patient satisfaction and the maximizing of reimbursement.
    • Attends in-service and departmental meetings in order to enhance team building, patient communications and relations skills, and updated reimbursement knowledge.

    It is the policy of HonorHealth to provide equal opportunity in employment. Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

    Please review the Equal Employment Opportunity poster.

    Please review the Equal Employment Opportunity Poster.HonorHealth wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at EmploymentOffice@HonorHealth.com . Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!