Presbyterian Healthcare Services
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HEALTH SCREENER - EXCEPTIONAL CUSTOMER SERVICE
at Presbyterian Healthcare Services
- Requisition ID
- Clinical Care-Nursing Support
- Default: Location : City
- Location : Name
- Presbyterian Hospital
- Default: Location : State/Province (Full Name)
- New Mexico
Type of Opportunity: Full Time
Work Schedule: Varied Days and Hours
Performs health screens, specific to infectious diseases, to entrants at PHS facilities when indicated.
*Greet people as they enter facility and perform necessary health screening. Involves asking medical or health-related questions (from a script) ,taking temperatures and then following an algorithm to direct visitor to appropriate location.
*Escalates positive screens (people with fever or symptoms) to appropriate medical or nursing personnel
*Operates thermal screening or other selected technology solutions once trained
*Manages patient, visitor and/or employee flow in assigned screening area
*Ensures people are wearing masks as needed.
* Maintains cleanliness of entry and waiting areas as needed.
*Monitor number of people entering facility in accordance with Presbyterian policies and guidance.
*Rounds on patients and families frequently to assess and address personal needs, concerns or comfort related issues. Reports information to responsible nurse for resolution when necessary.
*Demonstrate ability to communicate effectively in person as needed with people entering the facility. Following training, demonstrates ability to de-escalate potentially tense situations and/or escalates issues as directed
*Performs functions with patient safety and patient experience top of mind; creates a welcoming environment
*Performs other functions as required.
* Ability to effectively interact with customers to understand their needs and explain data
* Microsoft Office
* Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
* Written communication
High School Diploma or GED
Benefits are effective day-one (for .45 FTE and above) and include:
- Competitive salaries
- Full medical, dental and vision insurance
- Flexible spending accounts (FSAs)
- Free wellness programs
- Paid time off (PTO)
- Retirement plans, including matching employer contributions
- Continuing education and career development opportunities
- Life insurance and short/long term disability programs
Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle. Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.